Frequently Asked Questions

Common Questions

Where can I find more information about PlushCare?

You can read patient reviews on Yelp, Facebook and TrustPilot. You can also see that PlushCare has been given an A+ rating by the Better Business Bureau. For any additional questions, please call us at 1-800-221-5140.

What if I already have a primary care physician?

PlushCare is not meant to replace your primary care physician, but rather support that relationship. For example, it’s estimated that 70% of physician visits can be handled via phone. However, there are times when we will recommend you see your primary care physician in person or help guide you to one if you do not have an existing relationship.

What states does PlushCare work in?

PlushCare is currently available in Arizona, California, Florida, Georgia, Hawaii, Illinois, Michigan, Nevada, New York, Ohio, Pennsylvania, Virginia, North Carolina and Washington State. We are adding new states every month so if we're not currently available in your area, please check back again in the future. We plan to be available in all states within the next 12 months.

Are you a subscription service?

No. PlushCare is not a subscription service. We provide physician consultations when you need to use us. There are no monthly or annual charges.

Does PlushCare offer a discount to veterans and active military?

Yes, we're extremely grateful for the services you provide our country. Veterans and active military pay only $49 per visit. Please email a copy of your military ID to info@plushcare.com.

Are there any additional fees besides the visit fee (besides the cost of the consultation)?

There are no recurring fees for the visit. Your visit fee includes everything but the cost of your medications at the pharmacy. We do provide a discount card for medications upon completion of the visit.

How much does an appointment with a PlushCare doctor cost?

It's just $99 for new patient visits and $69 for repeat patient visits (no hidden or additional fees). If you have health insurance from a payer we accept, we will charge you your copay or coinsurance.

What Can PlushCare Do For Me?

What if I want and/or my condition requires lab work?

We are electronically integrated with Quest Diagnostics and LabCorp. Your PlushCare doctor will send the lab referral electronically to the most convenient testing facility in your area. He or she will receive the results electronically and follow-up with you immediately after.

What conditions can you treat?

We can diagnose, recommend treatment, and prescribe medication for non-emergency medical issues including: cold and flu symptoms, bronchitis, allergies, poison ivy, pink eye, urinary tract infection, respiratory infection, sinus problems, ear infection and more!

Can I book a walk-in appointment with PlushCare?

No, PlushCare is solely defined as a telemedicine company. We do not have any physical walk-in clinics, however, our physicians are still able to diagnose, treat, and prescribe medications via the phone or video consultation.

What happens if the doctor cannot solve my issue?

Your credit card is not charged when you book an appointment. It will only be charged 30 minutes after your appointment is complete. If the doctor cannot solve your health issue, the doctor lets our Clinical Team know, and they make sure to not charge your credit card.

Does PlushCare have advice nurses?

No. PlushCare does not have any advice nurses at this time.

What About My Insurance?

Do I need to have health insurance to use PlushCare?

No. PlushCare does not require health insurance. We will accept your insurance copay or deductible if you do have health insurance. Otherwise our visit fee is just $99 for new patient visits and $69 for repeat patient visits (no hidden or additional fees).

Does PlushCare work with my health insurance?

PlushCare accepts the copays of most Anthem Blue Cross, BCBS, Blue Shield of California, Cigna & United plans. For plans with high deductibles, PlushCare will claim the full cost of the appointment with your insurance company. Have a question regarding your health insurance? Call our PlushCare Team: 1-800-221-5140.

Medical Questions

How does my PlushCare doctor write me a prescription?

Upon completion of your appointment, your doctor will send the prescription electronically to the pharmacy indicated in your profile for immediate pickup.

PlushCare prescription policy:

Our doctors can write up to a 90-day prescription for any previously prescribed medications, or DEA approved medications. They will have them sent to the pharmacy of your choice. Gabapentin Policy: We require you to send in a form of ID. Our PlushCare doctors can prescribe you a 30-day supply every six months.

What medications can PlushCare give prescriptions for?

Some common prescriptions include but are not limited to Amoxicillin™, Azithromycin™, Bactrim DS™, Augmentin™, Cipro™, Tessalon Perles™, Flonase Nasal Spray™, Pyridium™, Prednisone™, Diflucan™, and more.

Are there medications that PlushCare will not prescribe?

We are unable to prescribe certain classes of medications including controlled substances such as narcotics (Vicodin, oxycodone, Percocet, morphine), sleep aids and sedatives (Ativan, Klonapin, Xanax, Ambien, Lunestra), stimulant medications (Ritalin, Adderall, Provigil), psychiatric medications (Abilify, Prozac, Seroquel, Zoloft), or medicinal marijuana. This list is non-inclusive.

What are the proper methods of disposing unused medicines?

Please reference the Food and Drug Administration (FDA) website for information on how to properly dispose of unused medicines. The direct link can be found here.

PlushCare Security

Is PlushCare HIPAA Compliant?

Yes, PlushCare is HIPAA compliant and our electronic medical records are held in a private electronic health records system. Our team has gone through extensive training to ensure that patient information is thoroughly protected. Any database or web platform that we use is also HIPAA compliant.

Is the video consultation secure?

Yes, our video visits, phone calls, and emailing system meet HIPAA requirements, and the highest industry standards so you can have a safe, secure, and confidential consult.

Is my credit card information secure?

Yes. Your credit card information is kept safe and is not shared with anyone outside the organization.

Is my medical information safe?

Yes. Your health and privacy are our top priorities. PlushCare services are all HIPAA compliant. Your information is kept confidential and is not shared with anyone outside the organization.