Frequently Asked Questions

What conditions can PlushCare treat?

We can diagnose, recommend treatment, and prescribe medication for non-emergency medical issues including: cold and flu symptoms, bronchitis, allergies, poison ivy, pink eye, urinary tract infection, respiratory infection, sinus problems, ear infection, medication refills and more. For more information, see What We Treat.

What conditions can PlushCare NOT treat?

We encourage our users to use our service appropriately. We are unable to treat you for conditions that require emergency treatment, including conditions such as chest pain, breathing problems, bleeding, serious traumatic injuries including broken bones, ingestions of toxic substances, or impaired consciousness. Please call 911 for these and other life threatening emergencies.

What happens if the doctor cannot treat my health issue?

Your credit card is only authorized (not charged) when you book the appointment. If the doctor cannot solve your health issue, then your credit card will not be charged.

How can my PlushCare doctor send me a prescription?

After your appointment your PlushCare doctor will send your prescription electronically to any pharmacy in the U.S.

What if I want and/or my condition requires lab work?

We are electronically integrated with Quest Diagnostics and LabCorp. Your PlushCare doctor will send the lab referral electronically to the most convenient testing facility in your area. He or she will receive the results electronically and follow-up with you immediately after.

Do I need to have health insurance to use PlushCare?

PlushCare works for those with or without insurance. If you don't have health insurance, it's just a $99 flat fee for your first visit and $69 for returning patients. If you do have health insurance under Blue Cross Blue Shield, Cigna, or Aetna you will be charged your office visit copay. Also, if you have a Health Savings Account (HSA) or Flexible Spending Account (FSA), we accept payment using those as well.

Are there any additional fees besides the $99 visit fee?

No, there are no additional or recurring fees for the visit.

Where can I find more information about PlushCare?

You can read patient reviews on Yelp, Facebook and TrustPilot. You can also see that PlushCare has been given an A rating by the Better Business Bureau here. For any additional questions, please call us at 800-221-5140.

Where is PlushCare available?

PlushCare is currently available in Arizona, California, Florida, Georgia, Hawaii, Illinois, Michigan, Nevada, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, and Washington. We are adding new states every month so if we're not currently available in your area, please check back again in the future. We plan to be available in all states within the next 12 months.

What are the proper methods of disposing unused medicines?

Please reference the Food and Drug Administration (FDA) website for information on how to properly dispose of unused medicines. The direct link can be found here.

What medications can PlushCare physicians prescribe?

PlushCare physicians can prescribe the same medications that can be prescribed in an urgent care setting with the exception of DEA Controlled Substances (i.e. a narcotic painkiller).

Does PlushCare offer a discount to veterans and active military?

Yes, we're extremely grateful for the services you provide our country. Veterans and active military pay only $49 per visit. Please email your military ID to info@plushcare.com.

Is PlushCare HIPAA Compliant? Are my health records kept private?

Yes, PlushCare is HIPAA compliant and our electronic medical records are held in a private electronic health records system. Our team has gone through extensive training to ensure that patient information is thoroughly protected. Any database or web platform that we use is also HIPAA compliant.